Your clients are already on Telegram. The only question is whether you serve them there automatically, or a manager answers the same questions 50 times a day by hand.
Ideas for working with clients
- Online booking. The client picks a service, a specialist and a free slot — the bot adds it to the calendar and sends a reminder 2 hours before.
- Taking orders. A catalogue with buttons, a cart, payment and the order sent to your CRM.
- Answering FAQs. Opening hours, prices, address, delivery terms — no human needed.
- Order status. The client enters an order number and the bot shows its stage.
- A lead quiz. 4–5 questions, after which the manager gets an already “warm” client.
- Loyalty programme. Bonuses, personal discounts, referral links.
Ideas for your team
- Lead notifications. Every enquiry from the website arrives instantly in a work chat.
- Daily reports. Sales, number of enquiries, stock levels — every morning at 9:00.
- HR bot. Candidate screening, onboarding new employees, a knowledge base.
- Field staff control. Photo reports from the site, check-in and check-out.
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Learn moreHow much a bot costs
A simple lead collection bot starts at $150 and a week of work. A bot with payments, CRM and an admin panel is $400–700. A bot with AI answers based on your knowledge base starts at $700.
Where to start
Write down the questions you’re asked most often and the actions a manager repeats every day. If the list is longer than five items, a bot will pay for itself very quickly. Start with one task, launch it, look at the results and add features step by step.